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FAQs

Do I need to be a healthcare professional to buy at MedNeedles.ca?

We welcome orders from anyone! All customers are welcomed to shop on MedNeedles.ca.

Do you have a physical store? Where are you located?

No. We are an online store with warehouses located in the Niagara Region so you are guaranteed fast shipping.

Where is my shipment?

If you have an account with MedNeedles, simply sign into your account where you will see the tracking status of your shipment.

If you check out as guest, please contact our customer service and have your order number ready.

 

Can I change my order?

When you place an order at MedNeedles, we jump into action to help ensure your package is delivered within our specified shipping time frames. If you need to delete an item, reduce a quantity or cancel your order, please call Customer Service at 855-287-4312 or email us at info@medneedles.ca. Please note: We will not be able to cancel or make any changes to your order once your order has shipped.

I can’t find a product on your website.

If you can’t find what you are looking for please contact our customer service team.

What if I have questions about a healthcare product?

Our customer service team will be happy to answer any technical question you have but if you don’t know what product to choose, please consult a healthcare professional before placing any order.

How do returns work?

If you’re not completely satisfied with your purchase, we’ll gladly accept a return or exchange within 30 days of delivery. The unused item must be returned in its original condition and packaging. If you’ve opened the package and realize that you’ve received the wrong order due to a warehouse error, we will accept a return.

What is everyone saying?

Fantastic service

Bernice H.

Good quality, well packed, got the shipment in 2 buisness days. Will definately order from them again.

Bomi D.

Needed to buy some needles for a treatment I need to undergo. Despite the product being great and everything being as promised, the best part was by far the customer service. Highly recommend buying through here and if you have any questions, their customer support is the greatest.

Mohamed A.

Excellent customer service - very helpful and solution oriented. Will purchase from them on an on going basis

Marcello B.

Great company. I ordered a specific needle. Great price and very fast delivery. Will definitely use again in the future.

Joseph M.

Very quick response, worry free ordering, good selection. Fast delivery overall very happy

Corey R.

Products were great! I was able to find everything I needed all in 1 spot.

Sandra B.

Amazing service, fast delivery and had everything I needed in stock.

Jeff B.

Ordered some saline syringes for my father. There were issues with shipping being stuck in customs and the merchant went above and beyond to satisfy us. 100% recommend this store.

Andrew T.

Excellent product at a very reasonable price.

Grace G.

So far the most reliable supplier Ive come across while random internet searching. Prompt delivery, always on time. The product quality is A+! . Parcels are ways intact, safely delivered via Canada post expedited parcel service, directly to your door. Highly recommended supplier.

Kamila T.

Sharp needles,  fast delivery  , great prices,  I will be ordering again! Thank you.

Lisa H.

When I was unable to find NS solution, Med Needles had what I needed for my office.  Honest Hair Restoration is very happy we found Med Needles.

Martin M.

Everything was great

Donna R.

Excellent product price, and service, I will buy from MedNeedles again.

Jennifer M.

I’ve been happy w the service. Fast shipping turn around. Great prices.

Dave J.

Good experience. Product delivered undamaged and on time. Would order again.

Robin Joy V.

Med Needles has an excellent selection of products, great prices and and easy to use website. Communication was excellent and the shipment arrived quickly.

Bill M.

Super fast shipping and products are great.

Beata M.

Easy to use website. Great prices. Fast shipping. Highly recommend.

Lucas S.

You guys are amazing. You have gone above and beyond to meet our needs. I would recommend you  to this place to friends and family. Such kind and understanding people.
Thank you so much!

Courtney W.

After looking at every pharmacy within the city to order these needles MedNeedles came to the rescue.  Exactly what I needed and quick delivery.  I definitely wouldn't hesitate to order again!

Andy P.

Great prices, selection, shipping time, and customer service. Nothing but good things to say about Med needles

Brent P.

I purchased boxes of BD 18G x 1 1/2" needle tips, BD 26G 5/8" needle tips and BD 1 mL Luer-Lok syringes. The prices for the products and shipping were reasonable and the products delivered were accurate to the descriptions of the products on the website. As a transgender man who had trouble with less than helpful pharmacies who could not help me get the products I need, it was great to find a seller that offered the exact supplies that my doctor recommended for a great price. The delivery was fast too (2 business days).

Highly satisfied.

Annakin M.

Fast and efficient service.  It was the right needle to administer my medication on a biweekly basis.  

Rob M.

Good quality products and fast shipping !

Russell M.

I am very satisfied for my order. Arrived early and very good packaging. Happy client

Grace M.

Excellent service order arrived next day. But some products were sold out.

Sarbjit G.

Great experience, easy to place an order and received my purchase quickly. Will definitely be using MedNeedles for all my future orders.

Patricia G.

Great product and fantastic service

Bernice H.